A Guide for Homeowners

The Key is Warranty with Western Windows

All Western Windows Warranties are completely transferable with no registration required. It is the responsibility of the homeowner to notify Western Windows of any potential warranty issue within 24 hours. Any excess damages caused due to delays in notification by homeowners are not covered under this warranty. If products under warranty need replacement and are no longer available, Western will replace them with comparable or superior products.

Interesting Facts

Door Materials
improving energy efficiency by up to 50%
Weatherstripping
slow down heat transfer by up to 70%
Frame Construction
reduce heat transfer by up to 60%

Insulated Glass Units (PVC WINDOWS)

Residential Owner Occupied Dwellings: Insulated glass units are covered for 20 years on seal failure and also include coverage for accidental (non-insurance related) breakage with 10-year labour coverage. (single incident only)

Multi-Unit complexes, apartment buildings and rental properties: Insulated glass units are covered by a 10-year warranty on seal failure with 10-year labour coverage. (Accidental breakage not covered)

*Condensation that does not occur between the glass is not a warranty concern. It is the result of environmental conditions and is explained further in the condensation guide.
*Third-party tinting voids Western Windows Warranty. The third-party company would need to warranty the unit from that point forward.
*Minor Variations in glass colour and minor imperfections that do not cause structural instability or significantly obscure vision are not covered.
*pressure cracks caused due to misuse or settling of structures are not covered by warranty

PVC

Western Windows provides a lifetime/non-prorated warranty(25 years) on all PVC against defects in PVC that may result in blistering, peeling, flaking or corroding of vinyl windows or patio doors.

PVC damaged as the result of painted or cleaning chemicals is not covered by warranty.

FAQ

Screens

Western Provides a 10-year warranty on Screen bars and meshing against manufacturing and material defects. Ripping of screen mesh and damage to corner tab pieces due to improper use is not covered under this warranty.

Window Hardware

Western Windows provides a lifetime warranty(25 years) on all window hardware that is found to be defective in materials or workmanship. This warranty covers the repair or replacement of the hardware in question. Stripped or abused hardware is not covered by this warranty.


*Window hardware installed in showers or other high humidity areas are not covered against rust/corrosion


*minor rust/corrosion that poses no impairment to the proper function of the window is not covered under this warranty

Painted PVC

Western Windows provides a 10-year warranty on all painted PVC windows and sliding doors. Fading and damage done due to the use of improper cleaning products are not covered by this warranty. Where minor scratches and imperfections in the transport and installation are discovered, Western will touch up the area. Full refinishing is not covered under this warranty.

Installation (LABOUR)

Western Windows provides a 10-year warranty on all products installed by Western Windows. Leakage or Damage caused by building settlement or failure of the existing building envelope, structural walls or foundation are not covered by this warranty.

Western Windows reserves the right to discontinue or change any product. Western will substitute a part or parts of equal or superior quality at its sole option and discretion.


*Labour warranty is not included on all Supply-Only units (including service).

*Caulking is covered for 2 years.

Fibreglass and Steel Door Slabs

Western Windows provides a 10-year warranty on all door slabs against warping.


*Damage to sills and sweeps is not covered under the terms of this warranty as they are wear and tear items.


*Door hinges will be covered by a 10-year warranty against a defect that impairs the proper function of the door. Tarnishing is not covered by this warranty.

Painted Doors

Western Provides a 10-year warranty on all painted door slabs against blistering, peeling and flaking. Fading of painted doors over time due to sun exposure is not covered under this warranty.


*PVC glass surrounds are not covered against warpage should the customer choose to have them painted or have a screen/storm door installed, and they warp from heat build-up due to sun exposure.


*Any product painted by customers or third-party painters is not covered under this warranty

Door Glass

Western provides a 10-year warranty on all door glass against seal failure and other material defects.


*minor imperfections of glass that do not compromise the performance of the unit or significantly obscure vision are not covered under this warranty.

Testimonials

Glenn Walsh Avatar
Glenn Walsh
5/26/2023
Bougt a few Windows there before and they were excellent quality.
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Wendy Avatar
Wendy
5/26/2023
Western Windows came highly recommended to us from one of their former customers. We still shopped around and got a few quotes from other companies. Although Western Windows were not the lowest price, it was evident their product is superior. We also liked the fact they are a family run business and their products are built locally in Calgary. But what really sets Western Windows apart from the other companies is their customer service. From their receptionists, to installers, to the owners of the company, their customer service is outstanding. We replaced ten windows and one sliding patio door. From the time of our initial contact, to the completion of the installation, this has been an easy, and pleasant experience. Thank you, Jeremy, and everyone at Western Windows! We highly recommend your company. Wendy and Steve
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Marlene Stelmack Avatar
Marlene Stelmack
4/26/2023
We are incredibly pleased with the customer service, responsiveness and quality workmanship that Western Windows has provided. Jeremy and the install team were phenomenal. Many companies can learn what impeccable customer service is about from these folks. They replaced our back door, frame and windows. Amazing job. We will use them for future projects and recommend to others.
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